You can terminate the contract unilaterally within 14 days without giving reasons.

In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to terminate the contract unilaterally before the expiration of the deadline and this by an unambiguous statement sent by post or by e-mail, specifying your name, address, phone number, and you can also use the enclosed example of a one-sided termination agreement form below.

The term of one-off termination shall be 14 days from the date on which you or the third person you have designated, and who is not the carrier, the goods that are the subject of the contract.

If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery charges, without delay, at the latest within 14 days of receipt of your decision to terminate your contract, unless you have selected another Delivery Type which is not the cheapest standard delivery we have offered.

Refunds will be made in the same way that you made your payment. In case you otherwise agree to a refund, you will not incur any costs in return.

Refunds can only be made after the goods are returned to us or after you provide proof that you have returned the goods back to us.

Return or return us to us without unnecessary delay, and in any case not later than 14 days from the date you have submitted your decision to unilaterally terminate the contract.

You have to pay the direct costs of returning the goods in the amount of 3 eur.

You are responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and function of the goods.


1. Name, surname and address of the consumer ________________________________________________________

2. Sent to: Anzotica Cosmetics d.o.o., Puškarićeva 18, 10250 Zagreb, tel: +385 95 818 0522, [email protected]

3. I hereby declare that I unilaterally terminate the Agreement on the sale of the following goods / for the provision of the following service (select) _________________, by invoice number: ________________________, received / received _______________________.


Consumer Signature (only if this form is filled in on paper),



You can fill out and send a copy of the one-off termination agreement form on our website.

The receipt of the notification of the unilateral termination of the contract will be sent to you, without delay, by electronic mail.