The General Terms and Conditions govern the relationship between the Buyer and the Seller regarding the terms and conditions of the ordering of the products, the price of the products, the terms and conditions of payment, the warranty terms for the correctness of the products sold (the so-called warranties), Customer’s right to a written objection to the Products and Services of the Trader, termination of the contract, delivery of products and other services offered by the Trader, protection of personal and other data and other issues important for the conclusion of a sales contract via the web shop.
The Consumer Protection Act, the Electronic Commerce Act, the Mandatory Obligations Act and other applicable regulations of the Republic of Croatia shall be applied to the terms of business.
The Trader reserves the right to change the Terms and Conditions at any time. All changes will be posted through the trading web site and will come into effect at the time of publication on the web site. Any changes to the Terms will apply to purchases made after the release of these changes.
The buyer is required to check the applicable Terms before each purchase.
By prior purchasing, the buyer on the website declares that he has read these General Terms and accepts them until the order is confirmed to the Buyer as a content or an attachment of an e-mail confirming that the contract was concluded.
These Terms are available at all times to service users by enabling them to be saved, reused, and reproduced.
These Terms and Conditions are considered to be an integral part of any Sales Agreement concluded between the Seller and the Buyer via the web shop.
Name: Anzotica Cosmetics d.o.o.
Headquarters: Puškarićeva ulica 18, 10250 Zagreb
Phone number: +385 95 818 0522
Registered at the Commercial Court in Zagreb under MBS: 081063318
Core capital paid in full of HRK 20,000.00
Bank account: HR7023600001102574054 open at Zagrebačka banka d.d.
The shopkeeper through the web shop www.anzotica-cosmetics.hr performs on his own behalf.
The dealer does not have any additional costs of distance communication.
Products can be purchased outside the borders of the Republic of Croatia.
A customer of a product is any person who purchases products via web shop as regulated by these General Business Terms ie selecting at least one product, inserting it into a cart, paying a credit card or cash on delivery and sending an order to the Trader.
A customer can only be an adult and a business-capable person. The contract on behalf of and for the account of a minor and completely disabled persons can be concluded by their legal representatives or guardians. Partially capable business persons can conclude a contract only with the consent of their legal representative or guardian. For Trading contrary to this provision, the Trader shall not be held liable.
Through the web shop www.anzotica-cosmetics.hr, the buyer is able to purchase product assortments located on the merchant’s website.
All prices are retail prices and are quoted in HRK and include VAT and are valid for all payment methods at the time of purchase. These retail prices are only valid for the purchase of products via the Internet store and may differ from retail prices in sales outlets. Retail prices are valid for payment under the terms below and subject to the conditions below.
Retail prices are valid at the time of receipt of the order.
Discounts are valid only at the time of order and can be changed without prior notice.
Delivery of the product is not included in the price of the product.
Pictures and Product Information
Images and descriptions do not necessarily have to be identical to the product. The Trader retains the right for error in the description and the images of the product.
The Trader undertakes to try to maximize the accuracy and accuracy of the information on the Internet site, especially in relation to the price of the products and services offered.
In the event of such a mistake, and in particular if the price stated on the website for any reason does not correspond to the actual price of the product, the Trader will without delay notify the Buyer of the same and allow it to cancel or modify the order.
If the buyer decides to cancel the order of the merchandise, the merchant will return the money paid to the buyer (plus the prescribed interest rate) as soon as possible and no later than within 7 days of the customer’s notice of cancellation of the order.
User Registration and Product Ordering
The products are ordered electronically, and the product can be ordered by a guest user and a registered user. Registration is done by creating a user account. Registration is free. When registering, the user creates a username and password. The User is responsible for all actions and orders executed under his username.
Registered user / customer is responsible for accuracy.
After sending the order confirmation, the Buyer can modify the order solely by contacting the Customer Service at: email@example.com.
At the Webshop, Buyer can pay your order by clicking “Buy”. The shopping cart will then see the total amount of the purchase (including the shipping cost and VAT included).
The trader will deliver the goods to the customer in the ordered quantity if they are available.
In the event that the trader is not able to deliver a particular product within the due time because the ordered product is not in the warehouse or is no longer available from the supplier, the trader will notify the buyer in writing by delivery of the Delayed Delivery Information of the ordered goods via electronic mail which can cancel the order products or possibly accept a new delivery deadline.
If the buyer decides to cancel the order of the product, the merchant will return the money back to the buyer (plus the prescribed interest rate) as soon as possible, but not later than 7 days after the delay has occurred.
The delivery price is not included in the price of the product and is specifically indicated in the order.
By the delivery of merchandise goods to the Buyer via the electronic mail, the Goods Delivery Communication will be sent in which the intended delivery date will be defined.
If the Buyer chooses to deliver the goods from the Merchant, the delivery of the purchased product is done at the delivery address specified in the order form.
Delivery of the Product to the Buyer is done exclusively on the Working Hours of the Dealer. The Provider will contact the Buyer via telephone to arrange for the delivery deadline. If the Buyer fails to send a caller’s phone or he or she does not contact the Seller again, the merchant will not deliver the goods on the due date, but the delivery will be agreed on another day.
If the Dealer is not able to realize the delivery because at the delivery address there is no Buyer or other person authorized by the customer to download the product, in spite of the earlier telephone agreement on the delivery date, Buyer and Trader will arrange a new delivery term.
The Trader reserves the right to change the agreed delivery time due to the aggravating circumstances arising after the conclusion of the Contract and, in agreement with the Buyer, to propose a new delivery term.
Delivery takes place up to the entrance to the dwelling facility provided that the delivery point can be unhindered by the delivery vehicle. Access to a dwelling must be free, otherwise delivery will be made to the nearest point where it is possible to unload.
When delivering the ordered product, the Provider will request from the Buyer to sign a takeover certificate stating that the goods have been taken over and which will indicate the date of takeover.
In the event that some of the ordered products are missing, the Dealer shall provide it for free afterwards in the shortest possible time.
Delivery is done in the whole of Croatia.
Products can also be purchased outside the borders of the Republic of Croatia.
Delivery of ordered goods within Croatia is charged 15,00 kn (VAT included) for orders up to 249,99 kn (VAT included) and for orders of 250,00 kn (VAT included) and above delivery is free of charge.
Delivery outside Croatia is charged 60,00 kn (including VAT) regardless of the order amount.
The period of delivery of the goods available in the e-commerce is 2 to 3 business days within Croatia and 2 to 7 business days outside Croatia, except for products for which the buyer is informed of a different delivery deadline.
The delivery deadline begins after the order is received. Saturdays, Sundays, holidays and non-working days are not counted in the delivery deadline.
In case the buyer refuses to receive the correct and undamaged goods that he has ordered, the package will be returned to the Dealer.
In the case of promotional activities in which the delivery is free, the same will be clearly indicated on the page with the exact duration of the promotional activity and will be indicated on the order that the delivery is free of charge at no cost of delivery.
Purchased products and services can be paid by one of the following ways:
1) Credit Cards Mastercard, Visa, Maestro, American, Diners one time
2) Cash upon delivery
Buyer pays your order by clicking on “Buy”. The customer then sees in his basket the total amount of the purchase (including the delivery costs and the VAT included).
Security of payments
Trader Benefits WSpay service for online payment company WSpay Web Studio Ltd., which employs the newest security technologies, such as the Secure Socket Layer (SSL) and other technology and security procedures to the highest standards. The exchange of confidential data between the online payment and authorization centers of credit card companies is done through a network that is fully protected from unauthorized access. Sensitive credit card information is delivered to the online Direct Authorization Center.
Responsibility for Material Disadvantages of Product
The merchant shall be liable for the material defects of the products sold on his / her site in accordance with the applicable regulations, in particular the Obligations Act of the Republic of Croatia and the Consumer Protection Act.
Complaints are filed by email: firstname.lastname@example.org.
Ordered products are packaged in a way that they will not be damaged by normal manipulation in transport / delivery.
In case the shipment is damaged in transportation, in this case the Buyer is not obligated to take over the shipment.
In the event that the defects are the consequence of improper delivery, storage, maintenance or other improper purchasing of the Buyer, the Seller is not liable.
The realization of the right on a registered complaint is achieved in accordance with the law on Consumer Protection and the Obligations Act.
Cancellation and termination of the contract
The buyer may cancel the order at any time until the delivery of the product to the buyer by sending an order cancellation notice via email to the mail:
If the order is canceled before the products have left the merchant’s warehouse, the customer is entitled to claim the refund of the total amount paid for the goods and services.
After the order is canceled, the Buyer will receive an Order Canceling Order via e-mail.
The right to terminate the contract under Section IV, Article 72 of the Consumer Protection Act:
The buyer has the right not to state reasons for this, unilaterally terminate a contract made out of business premises or made a distance within 14 days.
The time limit begins to run from the date on which the buyer or third party is designated by the buyer, and who is not the carrier, the goods constituting the subject of the contract being surrendered.
If one order customer ordered more pieces of goods that need to be supplied separately, or if it is a commodity that is delivered in more pieces or more shipments, the period begins to run from the date on which the customer or a third party specified by the customer, which is not carrier, delivered the last piece or last consignment of goods.
If Seller fails to notify the Customer of the right customer at the unilateral termination of the contract this right is terminated within 12 months of the deadline for termination (period of 12 months starts to run after the expiry of 14 days, which is designed for regular termination in the case of regular informed). If a notice of unilateral termination is served within 12 months, the right to unilateral termination shall expire after the expiration of 14 days from the date on which the Buyer receives such notice.
The buyer is obligated before the expiration of the term for unilateral termination of the contract to notify the trader of his decision to terminate the contract by means of the one-off termination contract form found at the bottom of this website under Business – Unilateral termination of contract or any other unequivocal statement expressing his willing to terminate the contract, sent by e-mail to the dealer’s address: email@example.com or by post addressed to the dealer’s address: Puškarićeva ulica 18, 10250 Zagreb.
A copy of the one-sided termination agreement form located on the Seller’s Website may be filled out and sent by the Buyer.
The Trader is obligated without delay to provide the Customer with a Confirmation of Receipt of the Termination Statement via the Electronic Mail that the Buyer has provided in the Form or the Termination Statement.
A contract termination notice is required by the buyer before the expiration of the contract termination deadline.
The buyer is obliged to return the goods without delay, and no later than 14 days after the date on which the trader discovers his decision to terminate the contract.
The buyer is liable to pay the direct costs of returning the goods in the amount of HRK 15.00.
The seller commits the buyer to return the entire amount of the funds paid within fourteen (14) days upon receipt of the written notice of termination of the contract.
A trader shall not be obliged to make a refund before the goods delivered to him are returned, unless he has offered to return the goods that the buyer returns, or after the consumer provides proof that the goods have been returned to the Dealer.
A merchant is obliged to make a refund payable using the same means of payment used by the buyer when paying, unless the buyer explicitly agrees to any other means of payment and assuming that the buyer is not required to pay any additional costs for such refund.
In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the purchased product resulting from the handling of the purchased product, except for what was necessary to establish the nature, characteristics and functionality of the goods.
Exclusion of the right to terminate the contract
The Buyer shall not be entitled to termination in the cases prescribed by Article 79 of the Consumer Protection Act, and in particular if:
– the service contract has been fully completed by the trader and the fulfillment has begun with the express prior consent of the consumer and his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract if the service is fully met;
– the subject of a contract of goods or services whose price is dependent on changes in the financial market that are beyond the influence of the trader, which may arise during the term of the consumer’s right to one-sided termination of the contract;
– the object of the contract of goods which is made on the basis of the specification of the consumer or which is clearly adapted to the consumer;
– The object of the contract of commodity which, because of its nature, after delivery is inseparably mixed with other things.
The contract concluded by the Buyer with the Merchant is a one-time purchase agreement for the distance product that is consumed by delivery of the goods and made by the buyer, if it is not terminated. These Purchase Terms are an integral part of the contract.
Written complaints from Buyers and Disputes
These General Conditions are made in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Your written objections to the Products or Services of the Seller Buyers can surrender directly to the business premises at the Seller’s address or send to Seller’s address: Puškarićeva 18, 10250 Zagreb, by mail or by e-mail at: firstname.lastname@example.org this is stated in Vendor data.
The seller is obligated without delay to confirm that he has received the Customer’s written objection and within 15 (fifteen) days from the day of receipt of the written objection to the same reply.
In the case of a dispute between the Buyer and the Trader, the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Crafts or a proposal for conciliation in the conciliation centers may be filed.
In the event of a dispute between the Buyer and the Seller, the matter will be resolved by agreement and by peaceful means, otherwise the Court of Zagreb is in charge.
In accordance with Regulation No. 524/2013 of the European Parliament and of the Council, there is an obligation for traders participating in online sales contracts to provide an electronic link to their online consumer dispute settlement platform on their websites. Consumer dispute settlement platforms over the internet can access the customer through this link:
Anzotica Cosmetics d.o.o
Puškarićeva ulica 18, 10250 Zagreb
INFO TELEPHONE: +385 95 818 0522
Registered at the Commercial Court in Zagreb under MBS: 081063318
Share capital paid in full of HRK 20,000.00
Bank account: HR7023600001102574054 open at Zagrebačka banka d.d.
By registering at www.anzotica-cosmetics.com, the customer gives personal consent to the collection, use, processing and transfer of their personal information necessary for the use of the website, including (but not limited to):
– consent that the Seller may, in accordance with the provisions of the Personal Data Protection Act, process personal data for the purposes of own records and statistics, for the purposes of creating customer databases, providing information on products and services, for the purpose of supplying information for the purpose of delivering promotional materials, improving Customer Relationships and Improving Services. The Seller may provide such information to third parties for the purpose of performing the service, protecting the interests of the User and the Seller and preventing any misuse;
– the need for a better understanding and understanding of the individual needs and requirements of the users as well as the development of the best possible quality of all Seller services that result in increased customer satisfaction;
– the consent of the Seller to address by written, telephone, SMS and / or electronic mail, and provide him with his / her address to the home address to inform him about the benefits and newspapers in his offer;
– providing data to third parties required to carry out the above-mentioned purposes
In the event that the User / Buyer does not want the Merchant more in any way to process the data of the same, and requires the deletion of the data of the same, it is obliged to notify the Dealer by e-mail to the following e-mail: info @ anzotica- cosmetics.hr.
Cookies are text files that are placed on the computer user by the user’s Internet server. They occur when a viewer on a computer loads a visited network destination, which then sends data to a browser and creates a text file. The browser retrieves and sends the file to the network destination server (places, pages) when returning the user to it. Cookies can be temporary (stored only during web site visits) or permanent (the user’s computer remains stored even after a visit).
Third-party cookies are also used by the merchant’s Web site to obtain statistical information about the visit and how to use the web site. Data collected includes user IP address, browser data, language, operating system, and other standard data that are collected and analyzed solely in anonymous and mass form.
Most browsers automatically accept cookies. This user can prevent blocking cookies in Internet browser settings. Since the purpose of cookies is to enable the use and improvement of web site services and their processes, the user should remember that blocking or deleting cookies can disable or modify these features.
By using these Websites, the Buyer acknowledges that he is familiar with and agrees with the General Terms and Conditions of the Merchant.
These General Terms and Conditions are in force and apply from 22 May 2019.